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Monday 20th May 13:25
FORD >> DEALER LOCATOR >> EAST MIDLANDS >> Hartwell Ford - Scunthorpe >> Hartwell Ford Read Reviews
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Monday 20th May 13:25

Reviews of Hartwell Ford - Scunthorpe

Customer Review of Hartwell Ford - Scunthorpe by Jim
28/9/2009 21:41:16
Customer Service
1
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Quality of Work
2
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Price
3
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Service or After sale
1
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Friendliness
2
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Overall Experience
1
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Reason for visit: Service

Would recommend this dealer: No

My review:

I am stunned with how rude and unhelpful the people are at Scunthorpe Hartwell ford. A number of times I have been to this garage with my Mondeo, never again.

One serious issue occured. I had the rear suspension bushes replaced on warranty, this was done badly. I then went on holiday for a week not using the car. When I got back I noticed that the car was pulling to the right. I complained and got dismissed and basically laughed out, blaming me for going up a kerb. They told me to go and get my wheels aligned at a local tyre company. It wasn't until I found that the rear tyres had scrubbed bald, then insisting on talking to the manager and threatening legal action that they put it right.

I like ford cars, they are ok. I could never buy one again because Hartwell are my local dealers.

Customer Review of Hartwell Ford - Scunthorpe by Mondeo ST
9/4/2008 11:01:13
Customer Service
1
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Quality of Work
1
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Price
4
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Service or After sale
1
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Friendliness
1
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Overall Experience
1
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Reason for visit: Sales

Would recommend this dealer: No

My review:

This has to be the worst organised bunch of car scammers I have ever encountered. They have managed to loose my V5, c0ck up my private plate transfer, have not sent me my tax disc, have not followed up a single call or email, and the Sales manager and dealer priciple do not seem to car, or take calls!!!!

Very annoyed customer here taking this up with ford. These ideots should not be selling what is otherwise a credible car brand.

Customer Review of Hartwell Ford - Scunthorpe by Disgruntled
31/3/2008 16:14:03
Customer Service
1
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Quality of Work
2
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Price
4
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Service or After sale
1
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Friendliness
3
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Overall Experience
2
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Reason for visit: Sales

Would recommend this dealer: No

My review:

I have owned my car for just over 3 weeks now, and have not had a single call or email returned despite me calling and leaving messages on several occassions.

When I turned up to collect the car there were 2 bald tyres, despite being told these had been checked the day previous as part of the service - these did however then get replaced. As part of the sale I had a set of mats agreed, however 3 weeks on and these have still to be seen. There is a part of the lower sill missing which I mentioned 2 weeks ago, and as yet I have had no feedback from their parts department, or sales rep.

When collecting the car I noticed the rear bumper was dropping, however I have not had a call back as yet from their warrenty department or sales rep.

I have still not received the V5 for the car I now own, and am getting more and more frustrated by the day, and this companies complete lack of after sales.

Thankfully, I have registered the car with a local dealer who are superb, and the car is in tomorrow for the warrenty work. It seems to me that the staff at Hartwell in Scunthorpe are just interested in closing the deal, even if the car they are selling is not ready - and they certainly do not keep their promises. If I have not received my documents, mats and missing sill part by the end of the week then I will take this up with Ford directly.