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Wednesday 12th December 14:32
FORD >> DEALER LOCATOR >> LONDON >> Allen Ford - Romford >> Allen Ford Read Reviews
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Wednesday 12th December 14:32

Reviews of Allen Ford - Romford

Customer Review of Allen Ford - Romford by ulysses35
10/7/2010 20:35:58
Customer Service
2
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Quality of Work
3
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Price
3
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Service or After sale
5
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Friendliness
5
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Overall Experience
2
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Reason for visit: Sales

Would recommend this dealer: No

My review:

Over the last 11 years I have owned 4 Fords (3 x Fiestas & 1 x Focus) all of which have been serviced by Allen Ford of Romford.

On first impressions its a slick set up, helpful staff and good location.

My most recent gripe is that despite booking my vehicle in for \"Warranty Work\" (Ford decided the warranty didnt cosver most of it - Wear & Tear), at firts the senior technician that come and had a look at my car was first rate, knowledgeable and friendly too.

I would ike to be able so say that the work was satisfactory, but seeing as the phone call later that day to say the car was ready andthe bill was a very reasonable (usually VERY expensive bills) 45.00. I did think this was a little cheap, and decided to check what work they had carried out - two phone calls later one of the faults had not been fixed beacause they run out of time. Fair enough if they had told me in the first place. But they did have the car all day and it was until 16.20 hrs they decided to tell me what needed doing - they even assured me it would be ready by closing.

In the end I told them to keep the car until it was repaired and that I would speak to the service centre manager the next day.

I called three times the next day.... eventually getting the same person as the previous day. Was the car ready ??? NOPE... hadnt even looked at it.

Eventually I spoke to th service centre manager again to get the communicztions issue sorted.

Two hours later .... Airbag needs replacing - 500+ - 30% discount from Ford.... apparently its WEAR & TEAR. For the record the car is just two year old with FSH... but if you check with Ford the warranty after 12 months is very very vague.

Customer Review of Allen Ford - Romford by Tony
11/6/2008 15:34:46
Customer Service
5
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Quality of Work
4
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Price
5
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Service or After sale
5
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Friendliness
5
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Overall Experience
4
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Reason for visit: Sales

Would recommend this dealer: Yes

My review:

I purchased a new mondeo estate 2.0 TDCI titanium x from this dealer, after my previous mondeo was stolen. My insurance company took 3 months to decide that they would pay for a new car. It took Ford almost 6 months to supply the car, due in part to a shortage of diesel engines. This was not the fault of the dealer. From the outset, I found the dealership to be friendly, courteous, and helpful. They kept me fully informed about the progress of building and delivering my car. There were a few features of the advanced voice recognition and sat nav that I found confusing. I arranged to go back and was met met by a very helpful salesman who knew all the answers.
For at least ten years I have taken my previous cars to Allen Ford's service centre in Jutsums Lane.
My overall experience there has been very good. I have always been given a courtesy car, and my car has always been ready on time.

Customer Review of Allen Ford - Romford by S Carr
9/11/2007 14:05:05
Customer Service
1
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Quality of Work
3
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Price
3
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Service or After sale
1
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Friendliness
5
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Overall Experience
1
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Reason for visit: Sales

Would recommend this dealer: No

My review:

we purchased our pre owned cmax from allen ford of romford on 16th Oct 2007, after having the car one week the car did not start and had to go into service who were great they retifictied the problem and gave me a car whilst mine was being repaired, although this was an inconvience to me as you can imagine i waited for phone calls and for the car to be collected also left me with doubts about the car as it had been just serviced and mot before we collected the car? having been agreed a full tank of full i am still waiting for that I have visited the dealership more times than i can remember over the past four weeks i went there today to be told the manager Ian was in a meeting and that he needed his card to give me a fuel voucher and that my salesman Steve would send this to me in the post? after being told on the day of purchase that a mark on the bonnet would be done this was done only this week after other arrangements by allens were not carried out i have spent the last four weeks making calls to allens and not getting a satisfied result, i am still waiting for the owners manual for the car and this week i have received letters demanding payment for the vehicle in which we part exchanged with allen ford 4 weeks ago as they have paid this only 2 days ago, there is now any underpayment as they did not confir to the due settlement date stated, there excuse today was should Claire had been there she would have advised us, but we were told by Ian that we collected the car on Tuesday and payment would be sent on that Thursday, I know that we will not be paying that shortfull? I wonder how long it will take allen ford to call me back to let me know what is going on with this now, I asked to see the manager Ian last Thursday to be dealt with by a salesman whilst Ian sat 2 feet infront on me in his office, but when my husband called him that evening to be told he is a very busy man and that he did not have time to see me, but he had time relay messages to and from his staff to me? as a manager he should speak to a customer should they request his attention. the service that we have received from this branch has been discusting I have had better service from indepentdant car sales. A large group like Allen Ford should set standards, we went to Allens of Romford as my mum recomended them to me as she brought her fussion from them 3yrs ago and was very happy with their service, I wish I had now gone to DagenhamMotors I will not be recommending anyone to buy a car from this branch I fell so strongly that I have removed their sticker from my cars back window.